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Privacy Policies

At Pectiv, operated by ENN Sense Resources SDN BHD (“we,” “us,” or “our”), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Shopify store or purchase Pectiv products within Southeast Asia, specifically Malaysia and Singapore.

Our practices are aligned with the Malaysian Personal Data Protection Act 2010 (PDPA) and the Singapore Personal Data Protection Act 2012 (PDPA).

1. Scope and Consent

This policy applies to all visitors, registered users, and customers of our online store. By accessing our platform, registering an account, or purchasing our products, you explicitly consent to the collection, processing, and storage of your data as described in this policy, subject to our Terms and Conditions.

2. Information We Collect

We collect "Personal Data," which refers to any information that can be used to identify you directly or indirectly. This includes:

  • Identity Data: Your full name, gender, and date of birth (where applicable for age verification).

  • Contact Data: Your email address, phone number, residential address, and delivery/shipping address.

  • Financial Data: Payment card details, billing address, and transaction histories.

    Note: All financial data is processed securely through our authorized, PCI-DSS compliant payment gateways. We do not store your raw credit/debit card numbers on our servers.

  • Technical & Usage Data: IP addresses, device identifiers, browser types, time zone settings, and details about how you interact with our Shopify store.

3. Cookies and Tracking Technologies

Our Shopify store uses cookies, pixels, and similar tracking technologies (including Google Analytics) to optimize your user experience. These tools allow us to:

  • Maintain your shopping cart items during your session.

  • Remember your preferences and secure your login data for faster future checkouts.

  • Analyze website traffic and consumer behavior to improve our product offerings and regional marketing efforts.

You can choose to disable cookies through your web browser settings. However, please note that doing so may restrict your access to certain features and functionalities of our store.

4. How We Use Your Data

We process your personal information to fulfill our contractual obligations to you, comply with legal requirements, and pursue our legitimate business interests, including:

  • Order Fulfillment: Processing payments, managing subscriptions, and packaging and delivering Pectiv products to your doorstep.

  • Customer Support: Responding to your inquiries, handling returns/exchanges, and managing after-sales services.

  • Marketing & Promotions: With your explicit opt-in consent, sending you personalized updates, promotional newsletters, and exclusive discounts regarding Pectiv products.

  • Security & Fraud Prevention: Monitoring transactions to detect potential risk or fraudulent activity, ensuring a safe shopping environment.

  • Legal Compliance: Meeting statutory, tax, and regulatory requirements mandated by authorities in Malaysia, Singapore, and global partner jurisdictions.

5. Sharing Your Information

We value your trust and do not sell your personal data to third parties. We only share your information with trusted service providers who are essential to running our business operations:

  • Shopify: Our e-commerce platform host, which processes your data securely on our behalf.

  • Payment Processors: Authorized local and international financial institutions to securely handle checkouts.

  • Logistics & Courier Partners: Local fulfillment centers and delivery networks tasked with shipping your orders within Malaysia and Singapore.

  • Marketing & IT Providers: Third-party applications that help us manage customer communications, website optimization, and email marketing.

  • Corporate Transactions: In the event of a merger, acquisition, joint venture, or asset sale involving ENN Sense Resources SDN BHD, your data may be transferred to the succeeding entity under strict confidentiality guidelines.

6. Data Security and International Transfers

Because Pectiv is an international brand with roots in the UAE, your data may occasionally be transferred to, stored, or processed on servers located outside of Malaysia or Singapore—such as Shopify’s global servers or infrastructure managed by our main brand partner, Lenizer FZ-LLC.

Regardless of where your data is processed, we implement rigorous technical and organizational safeguards to ensure your information receives a standard of protection comparable to local PDPA laws.

7. Your Rights

Under the respective Personal Data Protection Acts of Malaysia and Singapore, you possess clear rights regarding your information. You may request to:

  • Access: Obtain a copy of the personal data we hold about you.

  • Correct: Update or correct any inaccurate, outdated, or incomplete data.

  • Withdraw Consent: Revoke your consent for marketing communications or data processing at any time (though withdrawing consent for essential data may impact our ability to fulfill orders).

To exercise any of these rights, please contact our Data Protection team at your store's official support email address.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect updates in legal regulations, platform upgrades, or shifts in our business practices. Whenever significant changes are made, we will notify you by:

  1. Displaying a prominent notification or pop-up on our store home page.

  2. Sending an email update to all registered users.

  3. Updating the "Last Updated" date at the very top of this policy.

Your continued use of our website and services following these updates signifies your acceptance of the revised Privacy Policy.